Refunds are only offered for up until 48 hours after the time of your purchase. Since XSolla handles all refunds, please contact them to request one. Manual refunds can be provided past the 48 hour mark if delays due to support or external causes are present.
We strongly urge you to contact our support team before cancelling your subscription or requesting a refund as most all issues you experience with our program can be fixed by simply reaching out! We offer a dedicated 24/7 support team that is ready to assist you!
How To Request A Refund From XSolla
Visit https://help.xsolla.com/refunds/refund-my-digital-purchase
Select 'Contact Us' or slightly scroll down
Fill out XSolla's Refund Request form as needed
Wondering where to find your transaction ID? Easy! It'll be located in your purchase receipt Hone sent you in your email or inbox.
Await XSolla's Response to handle your refund request
You're done!