📁 Send Your Error Logs to Support
When contacting Hone Support, you may be asked to send your error logs.
These logs help our team identify issues faster and provide accurate solutions.
⚠️ Important:
Error logs should ONLY be sent to official Hone support members, as they may contain sensitive system data.
Step 1: Open Hone and Navigate to Settings
Open the Hone application
Click the Settings gear icon
Step 2: Open the Logs Folder
Select the option labeled “Export Logs”
Send the zip folder to Support