Refunds are only offered for up until 48 hours after the time of your purchase. Since XSolla handles all refunds, please contact them to request one. Manual refunds can be provided past the 48 hour mark if delays due to support or external causes are present. There are no exceptions to this policy otherwise.
We strongly urge you to contact our support team before cancelling your subscription or requesting a refund as most all issues you experience with our program can be fixed by simply reaching out! We offer a dedicated 24/7 support team that is ready to assist you!
How To Request A Refund From XSolla
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Visit https://help.xsolla.com/refunds/refund-my-digital-purchase
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Select 'Contact Us' or slightly scroll down
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Fill out XSolla's Refund Request form as needed
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Await XSolla's Response to handle your refund request
Wondering where to find your transaction ID? Easy! It'll be located in your purchase receipt Hone sent you in your email or inbox. Support is unable to provide you with your transaction ID, we recommend favoriting the email so you will know it is important.
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